Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Lévonier website, membership application, member portal, communications, and related services (collectively, the "Services") provided by [Legal Company Name], doing business as Lévonier ("Lévonier," "we," "us," or "our").

By accessing our website, submitting a request for access, applying for membership, purchasing a membership, or using any part of the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.

1. Nature of Lévonier

Lévonier is a private membership designed to coordinate, curate, and produce select luxury experiences, hosted moments, access requests, and lifestyle-related arrangements for approved members.

Lévonier is not a travel agency, insurance provider, transportation company, venue operator, security firm, event venue, hotel, restaurant, carrier, or direct provider of third-party goods or services unless expressly stated in writing. Lévonier may facilitate, coordinate, or arrange third-party services on a member's behalf.

Membership in Lévonier is not a guarantee of admission to venues, access to experiences, availability of reservations, or approval of any request.

2. Eligibility

You must be at least 18 years old and legally able to enter into binding agreements to use the Services.

If you apply for or purchase membership on behalf of another individual, family office, business, or group, you represent that you have authority to do so and to bind that person or entity to these Terms.

We may refuse, pause, or terminate access to any applicant or member at our discretion, subject to applicable law and any written membership agreement.

3. Membership; Invitation and Acceptance

Submission of a request for access or application does not create a membership relationship.

Membership becomes effective only when:

  1. Lévonier approves the applicant in writing, and
  2. the applicable membership fee and onboarding requirements have been completed.

We reserve the right to limit membership volume, create waitlists, invite members privately, or decline any application for any lawful reason.

4. Membership Scope

Unless otherwise stated in a separate written membership agreement, Lévonier memberships are limited in scope and are not "unlimited concierge" or unrestricted personal-assistant services.

Membership may include a defined set of services, such as:

Specific inclusions, exclusions, usage limits, response models, scheduling windows, blackout dates, and upgrade costs may be described in your membership materials, onboarding documents, portal materials, invoice, or separate membership agreement.

5. No Guarantee of Outcomes or Availability

Lévonier does not guarantee:

Luxury and access-based services depend on third-party availability, weather, venue rules, transportation conditions, local laws, timing, and operational variables outside Lévonier's control.

6. Third-Party Providers

Many experiences or arrangements coordinated through Lévonier may involve independent third parties, including but not limited to:

Those third parties are independent contractors and are not Lévonier's employees unless expressly stated otherwise.

Lévonier is not responsible for the acts, omissions, delays, cancellations, misconduct, injury, property damage, service failures, or contractual breaches of third-party providers. Your use of or participation in third-party services may also be subject to the provider's own terms, waivers, cancellation policies, and rules.

7. Member Conduct

You agree to use Lévonier lawfully, respectfully, and in good faith.

You may not:

We may suspend or terminate membership or service access for violations of this section.

8. Fees and Payment

Membership fees, deposits, retainers, minimum commitments, and upgrade pricing will be provided in writing through your proposal, invoice, membership agreement, or approved member materials.

Unless otherwise stated in writing:

You authorize Lévonier and its payment processors to charge the payment method you provide for approved fees and authorized charges.

9. Renewals; Cancellation

If Lévonier offers memberships on a recurring or renewing basis, the applicable renewal terms, billing cadence, notice period, and cancellation method will be disclosed clearly before purchase and in your membership materials.

If your membership renews automatically, you may cancel future renewals by the method described in your membership agreement, invoice, portal, or cancellation instructions. Cancellation will stop future renewal charges but will not typically entitle you to a refund for the current paid term unless stated otherwise in writing.

Lévonier may cancel, decline to renew, or suspend membership for nonpayment, abuse, illegal conduct, reputational risk, operational risk, or material violation of these Terms or any membership agreement.

10. Deposits, Third-Party Charges, and Pass-Through Costs

Certain requests may require:

You are responsible for approving and paying those costs before Lévonier finalizes the arrangement unless otherwise agreed in writing.

If a third-party provider imposes cancellation charges, rescheduling fees, penalties, or forfeited deposits, you are responsible for those amounts.

11. Scheduling, Timing, and Response Windows

Lévonier is a private membership service, not an emergency-response service.

We may establish:

Rush requests may be declined or charged additional fees.

Lévonier is not liable for delays caused by late member approvals, incomplete information, lack of timely payment, or third-party delays.

12. Assumption of Risk

Certain experiences may involve inherent risk, including travel, water activities, private transportation, nightlife, sporting events, outdoor activities, weather exposure, alcohol service, entertainment environments, crowds, and physical movement.

By participating in any experience arranged or coordinated through Lévonier, you understand and accept that such activities may involve risks of injury, illness, delay, property loss, cancellation, or other harm.

To the fullest extent permitted by law, you voluntarily assume those risks for yourself and for anyone attending under your booking, request, or invitation.

Lévonier may require separate waivers for certain experiences.

13. Health, Safety, and Compliance

You are responsible for:

Lévonier may refuse to coordinate or continue any arrangement that appears unsafe, unlawful, unreasonable, or materially inconsistent with our standards.

14. Intellectual Property

All content on the Lévonier website, portal, decks, proposals, branding, text, graphics, layouts, concepts, visuals, copy, trademarks, service marks, logos, designs, and membership materials are owned by Lévonier or its licensors and are protected by intellectual property laws.

You may not reproduce, copy, distribute, modify, exploit, scrape, or create derivative works from Lévonier materials without our prior written consent.

"Lévonier" and all related brand elements are proprietary.

15. Member Content and Experience Media

If you submit photos, videos, notes, preferences, guest details, feedback, or other content to Lévonier, you grant Lévonier a limited license to use that content as needed to deliver the Services.

Unless otherwise agreed in writing, Lévonier will not publicly use personally identifying member content for marketing without consent.

If Lévonier arranges photography, video, or recap media for an experience, ownership and usage rights will be governed by the applicable project terms, vendor agreement, or written deliverables statement.

16. Confidentiality and Privacy

Lévonier understands the importance of discretion.

We will handle member information in accordance with our Privacy Policy and internal operational needs. We may share relevant information with vetted third-party providers to fulfill approved requests.

You agree not to disclose private member materials, pricing structures, portal access, internal documents, or proprietary operational details without written authorization.

Because Lévonier may collect personal information through its website and member operations, privacy and data handling disclosures should be maintained clearly and updated as the service evolves.

17. Communications

By submitting your contact information or becoming a member, you consent to receive communications from Lévonier relating to your request, membership, billing, experiences, operational updates, and relevant service communications.

Marketing emails must comply with applicable law, including opt-out requirements for commercial email.

You are responsible for keeping your contact information current.

18. No Warranty

To the fullest extent permitted by law, the Services are provided on an "as is" and "as available" basis.

Lévonier disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranty arising from course of dealing or usage of trade.

We do not warrant that:

19. Limitation of Liability

To the fullest extent permitted by law, Lévonier and its owners, officers, employees, contractors, affiliates, agents, and partners will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, loss of opportunity, reputational harm, emotional distress, travel losses, replacement costs, or business interruption arising out of or related to the Services.

To the fullest extent permitted by law, Lévonier's total liability for any claim arising out of or relating to the Services shall not exceed the amount actually paid by you to Lévonier for the specific membership term or specific service giving rise to the claim.

Nothing in these Terms excludes liability that cannot be excluded under applicable law.

20. Indemnification

You agree to defend, indemnify, and hold harmless Lévonier and its owners, officers, employees, contractors, affiliates, agents, and partners from and against claims, liabilities, damages, losses, costs, and expenses, including reasonable attorneys' fees, arising out of or related to:

21. Termination

Lévonier may suspend, limit, or terminate access to the Services or membership at any time, with or without notice, for lawful reasons including nonpayment, abuse, unlawful conduct, safety concerns, reputational concerns, operational concerns, or violation of these Terms.

Sections that by their nature should survive termination will survive, including payment obligations, confidentiality, intellectual property, limitation of liability, indemnification, dispute provisions, and governing law.

22. Governing Law

These Terms are governed by the laws of the State of [State], without regard to conflict-of-law principles.

23. Dispute Resolution

Any dispute arising out of or relating to these Terms or the Services shall first be addressed through good-faith informal discussions.

If not resolved informally, the dispute shall be resolved exclusively in the state or federal courts located in [County, State], and each party consents to personal jurisdiction and venue there, unless a separate written agreement provides for arbitration or another dispute mechanism.

If you want mandatory arbitration instead, have counsel draft that carefully for your jurisdiction.

24. Force Majeure

Lévonier is not liable for delays, failures, cancellations, or performance issues caused by events beyond its reasonable control, including severe weather, natural disasters, venue closures, transportation disruptions, labor shortages, power or telecom failures, government restrictions, public health events, security incidents, civil unrest, or third-party cancellations.

25. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted with a revised "Last Updated" date.

Your continued use of the Services after updated Terms become effective constitutes acceptance of the revised Terms.

For material changes affecting recurring memberships, billing, or cancellation practices, disclosures should remain clear and conspicuous.

26. Entire Agreement

These Terms, together with any applicable membership agreement, invoice, written scope document, portal terms, and Privacy Policy, constitute the entire agreement between you and Lévonier regarding the Services, except where a separate written agreement expressly controls.

If there is a conflict between these Terms and a signed membership agreement, the signed membership agreement controls to the extent of the conflict.